Service
Our services and FAQ
On this page you'll find our FAQ, information on memberships and fees, and all about using wifi and how to print at OBA.
Do you have any further questions? Don't hesitate to contact our costumer service on weekdays between 9:00 AM and 5:00 PM.
By phone: (0031) 020-523 0 900
E-mail: klantenservice@oba.nl
Photo by Nosh Neneh
FAQ
What is my membership number?
The number of your membership can be found on your library card and starts with 22000...
How can I change my personal information?
New adress? Please send an email to klantenservice@oba.nl. Don't forget to include your name and number of your library card (starting 22...) in the email.
I lost my card, what to do?
Firstly, contact our costumer service to have your card blocked. Fill out this online form (in Dutch) to request a new card.
For how long can I borrow books or other materials?
The standard lending period is 3 weeks. Renew your loans in the app or via mijn bibliotheek.
What to do in case of loss or damage of materials?
Please go to one of our costumer service desks in any of our branches. You will be charged the full price of the materials that need to be replaced, which you can pay for by card. Any fines on the items will be cancelled.
Renewals and app
Renew your loans, make reservations and create a wishlist in our app which is available in English.
You can also make renewals in 'Mijn Bibliotheek'
Memberships
House Rules
Our house rules apply in all OBA locations, to make sure everybody feels at home.
Computers and Wifi
In the OBA, everyone can make use of free Wi-Fi and workplaces without a computer. The use of the computers (including internet) is free for OBA members.
Both members and non-members can print at OBA. Here you can read how to do it and the costs.
Depot requests
It is possible to request journal volumes, periodicals, books, videos, DVDs, and CDs from the OBA repository.
Locations
The entire OBA organisation comprises of OBA Oosterdok (the central library) and 27 other library locations. See the full list of library locations here.
